The reason you may be getting Error: There is no account with that username or email address.
Nonexistent Account
The most common reason for encountering the error message “There is no account with that username or email address” is that you have not yet created an account on our platform.
– *Action:* If you haven't created an account, please proceed to sign up and provide the necessary information to create your account.
Incorrect Email Address
Another possibility is that you may have entered an incorrect email address or used a different email address during the account creation process.
– *Action:* Double-check the email address entered and ensure it matches the one used during the account registration. If needed, try using an alternative email address that you may have used during account creation.
Inactive Account Deletion
In instances where an account has been established but remains dormant, lacking engagement in activities like, Downloading updates, making a purchase, initiating a support ticket, or acquiring a membership, our system may flag it as inactive. Pursuant to our terms and conditions on account inactivity, accounts with no recorded activity for a period of 12 months are subject to deletion.
– *Action:* If you believe your account was deleted due to inactivity, you may need to create a new account. Ensure that you engage in activities such as downloading updates, making a purchase, obtaining a membership, or contacting support to prevent your account from being flagged as inactive and subsequently deleted.
Spam Registration Prevention
As a precautionary measure against spam registrations, the system actively deletes accounts older than 48 hours without any activity at all.
– *Action:* To avoid your account being mistakenly identified as spam, it is important to engage in activities on the platform such as making a purchase, obtaining a membership, or contacting support within the first 48 hours of creating your account. This helps ensure that your account remains active and is not subject to automatic deletion.
If you are experiencing this issue and none of the above scenarios apply, please proceed to create a new account if you wish to make a purchase, get a membership, or contact support. Ensure that you provide accurate information during the account creation process to avoid encountering similar issues in the future.
