At GPLHQ.com, we have implemented a daily batch update process that runs during our regular business hours. You can rest assured that there is generally no need for you to inform us about updates for popular plugins, as we receive direct notifications from the developers themselves.
We prioritize the prompt update of these plugins without requiring a separate support ticket from you.
It is important to note that it is advisable to wait at least 48 hours after an update has been announced before opening a ticket. This waiting period helps us prevent multiple tickets for the same plugin or theme update that is already in progress. By doing so, we can respond quickly to those who require assistance. Typically, update requests are mainly necessary for smaller developers who may not always send notifications regarding their updates.
If the plugin or theme you need an update for has not been updated within 48 hours since its release by the developers, please feel free to open a support ticket.
We will make every effort to ensure that the product is updated promptly, ideally in our next batch update. While we always acknowledge your update requests, please understand that we will now respond to update requests only after the update has been implemented on our site. However, if you have mentioned any other issues within your ticket, we will address those separately and provide a prompt response.
After the 48-hour waiting period, you can open a ticket to request an update by visiting this page.
- Related information: Do you provide updates to the products?
- Related information: Why did a product get removed / no longer gets updated?
